Terms and conditions

Welcome to www.koiproduct.com, the official online store for KOI, a brand dedicated to manufacturing and selling high-quality lunch boxes. By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions. Please read these Terms carefully before using the Website.
 

General Information

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1. This Website is owned and operated by KOI, with its manufacturing plant located at Plot No. 1453, HSIIDC, Sec- 38, Rai Ind. Area, Sonipat, Haryana, 131029, India.

2. For any questions or inquiries, please contact us via email at koihomeappliances@gmail.com.
 

Acceptance of Terms
 

1. By using this Website, you agree to these Terms in full. If you disagree with any part of these Terms, you must not use this Website.

2. KOI reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of those changes.
 

Eligibility
 

By using this Website, you represent and warrant that you are at least 18 years of age or accessing the Website under the supervision of a parent or guardian.
 

Use of the Website
 

1. You are granted a limited license to access and use the Website for personal shopping purposes only.

2. You agree not to use the Website for any unlawful or prohibited activities, including but not limited to:

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• Harming or attempting to harm minors in any way.

• Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

• Interfering with or disrupting the Website or servers connected to the Website.​

 

Product Information and Pricing
 

1. KOI strives to provide accurate product descriptions and pricing information on the Website. However, we do not warrant that the descriptions, prices, or other content on the Website are accurate, complete, or error-free.

2. KOI reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
 

Order Acceptance and Cancellation
 

1. All orders placed through the Website are subject to acceptance by KOI. We may require additional verification or information before accepting any order.

2. KOI reserves the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
 

Shipping and Delivery
 

1. Orders will be shipped to the address provided by the customer during the checkout process. KOI is not responsible for any delays or issues arising from incorrect or incomplete shipping addresses.

2. Delivery times are estimates and may vary depending on the shipping destination and other factors beyond KOI's control.
 

Returns and Refunds
 

If you are not satisfied with your purchase, please refer to our Returns and Refunds policy available on the Website for detailed information on how to return products and request a refund.
 

Intellectual Property
 

1. All content on this Website, including text, graphics, logos, images, and software, is the property of KOI or its content suppliers and is protected by Indian and international copyright laws.

2. You may not use, reproduce, modify, distribute, or display any content from the Website without the express written permission of KOI.
 

Limitation of Liability
 

1. KOI shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website or for the cost of procurement of substitute products or services.

2. In no event shall KOI's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Website.
 

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Termination
 

1. KOI reserves the right to terminate or suspend your access to the Website at any time, with or without cause or notice, if we believe that you have violated these Terms or are otherwise engaging in behavior that could harm the Website, KOI, or other users.

2. Upon termination, your right to use the Website will immediately cease. KOI shall not be liable to you or any third party for any termination of your access to the Website.
 

Feedback and Submissions
 

1. Any feedback, comments, suggestions, or other communications (collectively, "Feedback") you provide to KOI regarding the Website shall be non-confidential and shall become the sole property of KOI.

2. KOI shall own exclusive rights, including all intellectual property rights, to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
 

Third-Party Links
 

1. The Website may contain links to third-party websites or services that are not owned or controlled by KOI. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

2. You acknowledge and agree that KOI shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
 

Force Majeure
 

KOI shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, strikes, pandemics, natural disasters, or disruptions in supply chains or transportation.
 

Governing Law
 

1. These Terms shall be governed by and construed by the laws of India, without regard to its conflict of law principles.

2. Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Sonipat, Haryana, India.
 

Privacy Policy
 

Please review our Privacy Policy, which also governs your use of the Website, to understand our practices regarding the collection, use, and disclosure of your personal information.
 

Contact Information
 

If you have any questions about these Terms, please contact us at koihomeappliances@gmail.com.

By using www.koiproduct.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.