Shipping and Replacement Policy
 

 

Welcome to KOI!
 

Shipping and Delivery
 

Our standard shipping process includes a processing period of 1-2 days, followed by an estimated delivery time of 6-7 days for the product to reach you. Please note that these timelines are estimates and actual delivery times may vary depending on your location and other factors.
 

Replacement Policy
 

At KOI, we strive to ensure that you are satisfied with your purchase. However, if you receive a product that is damaged or defective, we offer a replacement within a 7-day window from the date of delivery. Please review our replacement policy before completing your purchase.

To request a replacement, contact our support team via email at koihomeappliances@gmail.com. Be sure to provide the following information:
 

• Photos of the damaged product

• Photos of the packaging

• A copy of the invoice

Important Note: Products that are received without defects or damage will not be eligible for replacement.
 

Exclusions from Replacement
 

Replacement requests will not be accepted for:
 

• Damages resulting from misuse or mishandling of the product

• Products with tampered packaging or labels

• Incidental damages due to product malfunction

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Order Cancellation
 

Changed your mind and need to cancel your order? No problem! Notify our support team as soon as possible before your order has been dispatched. You can reach us at koihomeappliances@gmail.com. We will process your cancellation and initiate a refund within 48 business hours.

Note: Cancellation requests can only be processed if the order has not yet been shipped. Once an order is in transit, we are unable to accommodate cancellation requests.
 

Customer Satisfaction
 

At KOI, your satisfaction is our priority. If you encounter any issues with your order or have questions about our policies, please don’t hesitate to reach out to our customer care team. We are here to assist you and ensure you have a positive shopping experience with us.

Thank you for choosing KOI!